Pick the pricing plan that works best for you.

Basic
Professional
Enterprise
Monthly price / user
199€ / user
Book demo
499€ / user
Book demo
Functionality
All plans include full functionality
# Webinars per month
All plans include unlimited webinars per month
Data & Analytics
All plans include advanced data & analytics
Usage
# Attendees per webinar
Max 150
From 150-1000
3.000
# Live presenters
Up to 25
Up to 25
Custom
Concurrent webinars
-
-
Recording and storage
Add-on possible
Recordings with 30GB of storage
Custom
Support
Learn more
Support channels
Chat + Email
Chat + Email
Chat + Email + Phone
Support availability (Week days)
9:00-23:00 CET
9:00-23:00 CET
9:00-23:00 CET
Help Centre & video tutorials
Personal onboarding
Support response time
Within 1 work day
Within 2 hours
Within 10 min
Dedicated Account Manager
-
-
Custom contracts
-
-
Enterprise SLA
-
-
SSO
-
-
Add-ons
Recording - Add-on (Monthly add-on)
€100 / month = 20 GB
€200 / month = 80 GB
Custom
Storage - Add-on (Monthly add-on)
+€100 / month = 20 GB
+€100 / month = 40 GB
Custom
Attendee - Add-on (One-time)
€250 for +100 attendees
€150 for +100 attendees
€100 for +100 attendees

Supporting you from start to finish

We offer a range of add-on support packages to help you throughout the process. Get in touch to find out more about our additional support services and their prices.

Before
During
After
Onboarding & Training
Personalised onboarding and training plan
Livestreaming support
Livestreaming setups with our Certified Partner Network
Analytics package
Get detailed event analytics and attendee insights
Setup support
Setting up your event with you
On-the-day support
Live support on the day of your event with a member of our team
Design support
Designing the look and feel of your event
Event planning support
Planning the whole event from A-Z

Frequently Asked Questions

Pricing plans

How does user based pricing plans work?

Every single pricing package in Tame includes one user license.

A user license includes the ability to create new webinars and delete webinars to start, run, and stop webinars.

If you are two people from a team that want to use Tame and buy a package, you need to buy two user licenses.
(Note: You need user organiser licenses on your account in order to host simultaneous webinars.)

How does my pricing plan work?

Tame is a subscription-based Webinar service, so your pricing plan renews automatically every month or year (depending on whether you choose to pay monthly of annually)

- You can cancel your subscription at any time during your plan term.
- When you purchase a monthly or annual Tame plan, you can easily set up, deliver and monitor high quality webinars and online events from anywhere at any time with up to 3,000 attendees.

What does my subscription include?

Our pricing plans all include:
- Unlimited number of live and on-demand webinars
- All engagement features
- Up to 25 Live Presenters at the same time

Our pricing plans differ based:
- Duration of your webinar
- Number of attendees you expect

Our plans range from small webinars to larger webinars, enabling you to keep using Tame as your webinars become more and more successful.

Are there any hidden costs for using Tame?

There are no hidden costs for using Tame.

Tame does offer additional features that are available at an extra cost, such as add-ons (ie. Recording, Additional storage etc).
Regardless of what pricing plan you are on, you can purchase these features from the main account.

Please note that depending on your bank’s policies, you may be charged additional fees for recurring payments. Such fees are not included in the regular Tame subscription plans.

Pricing per event

Do you offer pricing per event?

We don’t offer pricing per event.

Our offer includes a monthly and annual subscription plan.  However, if you opt in for our monthly subscription, you will only be charged for that month. This means that you can cancel your subscription at any time, according to our cancellation policies.

Payment

How much does an account cost and what are my payment options?

At the moment, we offer monthly and annual subscription plans. The price is based on the subscription plan you choose.

We accept a wiretransfer for annual plans, and if necessary, we do accept PayPal and major credit cards including VISA, Master Card, Discover and American Express.

Deactivation

My account is deactivated. How can I start using it again?

Your account may be deactivated due to the lack of payment 30 days after due date or insufficient funds on your credit card.

To restore your account, please update your billing details and reach out to your Account Manager, support@tame.events or write in our Live chat.

If you have cancelled your account but would like to reinstate it, you have 30 days from the date of your account deactivation (ie. cancellation) to contact your Account Manager or our Support Team on (support@tame.events)

Our representatives will assist you with the restoration of your account.

Can I suspend my account?

If you do not intend to use your account throughout a period of 12 months, you can freeze your account once for up to 60 days, if you are on a monthly plan.
- During the freeze period, your account will be inactive, and no charges will be applied.

You can unfreeze the account by simply logging in at any time.
If you do not decide to log in to the account during that period, the account will automatically unfreeze itself after 60 days.

To freeze your account, please contact your Account Manager, support@tame.events or simply write through the Live Chat.
- Your account will remain active until the end of the current billing cycle and will then freeze.

Please note that you can only freeze your account once per period of 12 months, if you are on a monthly subscription plan.

Subscription Policies

Subscription Policy

The Client shall pay for all subscription fees, and hereby authorizes Tame (and its payment processors) to debit the Client’s bank account or charge the Client’s credit card, as stated on the Client’s subscription plan and billing page.

1. The client agrees that all subscriptions are recurring and will renew automatically - either monthly or annually.

2. The client shall also be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes (withholding tax, sales tax, services tax, value-added tax (VAT), goods and services tax (GST), etc.) or duties imposed by any government entity or collecting agency except those taxes based on Tame’s net income.

3. In the event the Client fails to satisfy its tax and/or duty obligations herein, the Client shall reimburse Tame upon demand for any taxes and/or duties paid on behalf of the Client and shall defend, indemnify and hold Tame harmless against any claim and/or liability (including penalties) resulting from Client’s failure to pay such taxes and/or duties.

Cancellation Policy

You can cancel your Tame subscription plan or add-ons at anytime.

If you have purchased a subscription plan via a direct Order Form, all changes requested will take place at the end of the subscription term that is indicated on the quote.

If you choose to cancel your subscription plan:
1. If you are on a monthly subscription plan: Your cancellation period is current month + 1 upcoming month
2. If you are on an annual subscription plan: Your cancellation will terminate on the end-date, 12 month after signing.

You may cancel your subscription plan by contacting your Account Manager in writing or send an email to our Support Team on support@tame.events.

1. A confirmation email receipt is sent to you with the expiration date of the subscription.

2. Please keep in mind that you are solely responsible for properly canceling your subscription plan.
You must email your Account Manager or contact our Support Team in writing on support@tame.events before the payment due date.

3. However, you can also contact support on support@tame.events or via our Live Chat, if you are having difficulty or need any help.

How long can I access my account after cancelling my subscription?

If you choose to cancel your subscription plan the following applies:

1. If you are on a monthly subscription plan
: Your cancellation period is current month + 1 upcoming month
Ex: This means that you can access your account this month + until the last day of the next month.

2. If you are on an annual subscription plan: Your cancellation will terminate on the end-date, 12 month after signing.
Ex: This means that you can access your account until the end date of your annual subscription.

How long does Tame keep my data after cancelling my subscription?

On the day your subscription runs out, Tame deletes your data.

Refund policy

All our subscription plans are risk-free.

If you are unhappy with your paid subscription plan, please contact us to request a refund on support@tame.events.
1. Yearly subscription plan purchase is eligible for a full refund within 30 days of purchase.
2. Monthly subscription plan purchase is eligible for a full refund within 5 days of purchase

Unfortunately, any clients requesting a refund beyond the specified period will not be refunded. So, after the above mentioned days of purchase pass, no refunds will be issued.

Furthermore, refunds on add-ons are not possible.

Tame is committed to the success of our customers, but through experience, we have found that users have varying requirements, capabilities, and limitations with regard to the types of devices and software they can use, the way their local network is configured, the speed of their internet connection, etc. These issues will certainly impact a customer’s ability to use Tame as it is intended.

Tame does not offer prorated refunds for canceled subscriptions plans.
- All subscriptions plan are recurring and will automatically renew after the end of each paid subscription period.
- This includes both month-to-month and annual plans.

Tame also offers a Monthly Subscription Plan, which allows customers to upgrade, downgrade, and cancel at any time without penalty.
- We recommend this option for those customers that don’t have full certainty or control over their technology environment.

Tame also offers an Annual Subscription Plan at a significant discount.
- We recommend this plan for customers who are certain that Tame is compatible with their technology environment.
- It is the Clients responsibility to evaluate Tame, including its features, limitations, and system requirements before selecting the Annual Plan.
- If you are not certain that Tame is a fit for your use case and environment, then you should not choose the Annual Plan.
- Tame will not issue refunds to Annual Plan customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions

If you choose the Annual Plan, you are entering into a one-year subscription contract that expires 12 months after you sign up.
- You are responsible for paying for the entire subscription up front.
- If you decide to cancel before the term of your subscription term is up, then you will still be billed for the remaining months on your subscription, and will still have access to its benefits until it expires.

Similarly, it is your responsibility to evaluate Tame, including its features, limitations, and system requirements before selecting any Paid Plan.
- Tame will not issue refunds to customers after the days of purchase in the refund policy on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions.
- System incompatibility based on system requirements should be tested within the first 5 days of contract signing.
-
Before paying for the Tame’s services, we would recommend scheduling a 1-day free trial with Tame’s Support Team to make sure that our service meets your needs and expectations.

For more information, please check our Terms of Service available.

Can I receive a partial refund for my purchase?

We are unable to facilitate partial refunding of accounts in order to accommodate refund requests outside of the eligibility time frame of refunds. See more in Refund Policy.

Can I downgrade my subscription early and receive a refund?

We are unable to facilitate a refund in refund requests outside of the eligibility time frame of 30 days for annual plans and 5 days for monthly plans. See more in Refund Policy.

Downgrading subscription

What is a subscription downgrade?

Downgrading your subscription plan is a process that allows you to have a seamless transition from your current subscription plan into a lower tier of paid service when your renewal date arrives.

Scheduling a downgrade is an option for users who want to downgrade from their current subscription plan and want to ensure that they don't encounter a lapse in their subscription.

In order to downgrade your current subscription plan, please contact your Account Manager or our support team in writing via support@tame.events.

How do I downgrade my subscription to another paid tier?

If you would like to schedule a downgrade to a lower paid tier of service, please reach out to your Account Manager or our Support Team via email on support@tame.events.
1. It is not possible to schedule a downgrade to a lower paid tier of service through your own Account Settings page, so please reach out to us for assistance.
2. Please request and review our subscription plans to learn more about each subscription plan and see which may be right for you.

Upgrading subscription

What is a subscription upgrade?

Upgrading your subscription plan is a process that allows you to have a seamless transition from your current subscription into a higher tier of paid service when your renewal date arrives.

Scheduling an upgrade is an option for users who want to upgrade from their current subscription plan and want to ensure that they don't encounter a lapse in their subscription.

In order to upgrade your current subscription plan, please contact your Account Manager or our support team in writing via support@tame.events.

How do I upgrade my subscription to another paid tier?

If you would like to schedule an upgrade to a higher paid tier of service, please reach out to your Account Manager or our Support Team via email on support@tame.events.
1. It is not possible to schedule an upgrade to a lower paid tier of service through your own Account Settings page, so please reach out to us for assistance.
2. Please request and review our subscription plans to learn more about each subscription plan and see which may be right for you.

Changing the number of organiser licenses or frequency of payments

If you need to add more users, you must purchase additional organiser licenses.

Hereafter, Tame will pro-rate the new licenses price plan for the remainder of the payment period, so that it will renew on the original payment cycle.
- If you are removing licenses, this change will occur at the end of your subscription plan term with no refund or credit.
- You will still have access to those licenses until the end of your subscription term.

Ex: You buy one organiser license on an annual plan on January 1st
- You get charged one year upfront for one organiser license
- On July 1st (6 months in) you want to buy an additional license
- On July 1st you get charged 6 months upfront for one additional organiser license
- 12 months after you signed up for Tame, if you want to sign up for an annual plan for the second year, you pay for two organiser licenses for Year 2.

Purchasing add-ons

What are the principles of how Tame’s add-ons work?

Add-ons are additional features that can be separately purchased and added to a paid subscription plan.
It is not obligatory to purchase an add-on on the Tame platform, but it might help you get extra functionality for your webinars.

There are two types of add-ons:
1. Monthly add-ons
2. One-off add-ons

Ad 1) Monthly add-ons available are:
- Recording space
- Storage

Monthly add-ons need to be bought for every single organiser license.

Ad 2) One-off add-ons available are:
- Attendee add-ons

One-off add-ons can be bought for individual organiser licenses.

Recording add-on: Availability and cost

Enhance your storage capabilities with up to 20GB or 40GB of additional monthly storage to store, stream, share, and download meetings and webinars from the Tame Cloud.
- Store, stream and download your video recordings from the Tame Cloud
- MP4 or M4A file formats available
- Storage options include up to 1TB/month

Pricing for recording add-on is:
For Plan 1: €100 / organiser license / month for 20GB.
In case you run out of space, you can top up with +20GB for an additional €100 / license / month.

For Plan 2: €200 / organiser license / month for 80GB
In case you run out of space, you can top up with +40GB for an additional 2100 / license / month.

1 hour of HD recording = 5.13 GB.

Purchasing an add-on plan

You can purchase various add-ons in the Plans section by contacting your Account Manager or contacting our Support Team on support@tame.events

You cannot purchase the same add-on with different billing cycles. For example, you cannot purchase the same recording add on to the same plan.

The payments for add-ons work on the same basis as the subscription plan payments and are renewed every 30 days or 12 months (depending on the payment plan your on – monthly or annually).

It means that if you purchase, for instance, the Recording space add-on, you will be charged for it according to the payment plan: - If you’re on a monthly subscription: You will be charged according to your monthly billing cycle
- If you’re on an annual subscription: You will be charged up-front until the contract end date.

What if I've exhausted the recording storage space?

If you've exhausted your recording storage space, you can purchase the recording add-on to store more recordings.

Pricing for recording add-on is:
-
Plan 1: You can top up with +20GB for an additional €100 / license / month.
- Plan 2: You can top up with +40GB for an additional €100 / license / month.

1 hour of HD recording = 5.13 GB.

What if I've exhausted the attendees in my package?

You can always top up with more attendees for some of your webinars, as an one-off add-on or upgrade to a higher tier.

Prices for additional attendees for one-off webinars:
- Package 1: €250 for additional 100 attendees for one Webinar
- Package 2: €150 for additional 100 attendees for one Webinar
- Package 3: €100 for additional 100 attendees for one Webinar

After the Webinar is over, the other Webinars will still be under the limitation of the number of attendees within each package.

How do I cancel an add-on?

Please contact your Account Manager or our Support Team on support@tame.events.

The add-on will remain active til the end of your current billing cycle and then disappear from your account, meaning you will no longer be able to use it nor will not be charged for it.
- The monthly add-ons will be removed for all organiser licenses in a single package
- The one-off add-ons will be removed after the individual webinars, they were purchased for, are over.

You can always get back to using selected add-ons by purchasing them once again.

Payment & Limitations

What Payment methods can I use?

At the moment, we offer monthly and annual subscription plans.
The price is based on the subscription plan you choose.

We accept a wiretransfer for annual plans, and if necessary, we do accept PayPal and major credit cards including VISA, Master Card, Discover and American Express.

Understanding your invoice

Your invoice will reflect the products that are a part of your account’s subscription, including their quantity, price, add-ons and any applicable taxes.

Your invoice details
In your invoice, you can find the date the invoice was generated (Invoice Date), the Invoice number, your Payment Terms, invoice Due DateBank Details and Address, as well as the billing contact, email address, and any other relevant information.

Note
: The billing contact details listed on your invoice may not be the same as the account owner email address or your sign in email address.

Under the Charge Details section, you will find all of your products, their quantities, and prices. Each product will include a Service Period, which is the period of time related to the charge.

Your Invoice Totals will reflect your Subtotal (does not include tax), Total (including tax), and your Invoice Balance.
Your invoice balance is the amount that is currently due on the invoice.

Note: If your invoice has a Total (Including Tax) listed in parentheses, ex. ($1.00), then that amount is a credit.
If you are on automatic payment, that credit will be automatically applied to future invoices.

Under the Tax Details section, you can find a breakdown of which of your products were charged tax, what type of tax it was, and the amount of tax charged.

If a payment has been made or a credit has been applied to the invoice, you will find a Transactions section at the bottom of the invoice. This section will show any payments, credits, or refunds that have been made regarding this invoice, including the date of the transaction and the amount.

Whom do I contact if I have a billing question?

Contact your Account Manager or our Support Team via email on support@tame.events.

Will I be charged tax?

We are required to charge any tax required by your location, such as VAT (Value Added Tax).

Let's get you started!